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Sr. Manager-Visa & Passport Services

Job Location: Mumbai

Experience: 8 yrs. - 15 yrs.

Education: Any Graduate

Industry Type: Hotels / Restaurants / Airlines / Travel

Functional Area: Accounts / Finance / Tax / CS / Audit

Salary: 8,00,000 - 10,00,000

Posted Date: 14-Dec-2017

About Company:

The Company is the leading integrated travel and travel related financial services company in the country offering a broad spectrum of services that include Foreign Exchange, Corporate Travel, MICE, Leisure Travel, Insurance, Visa & Passport services and E-Business.

Job Description:

Process Improvement/Mapping

  • Identify, analyze & improve existing business processes – process automation, introduction of new functionalities etc.. Work closely with Operations & Ebiz teams & the system developers to constantly improve the Service level through Process and System enhancement.
  • Systematic approaches that incorporates statistical approach to ensure continuous improvement and optimization of business products and services.

Audit Management

  • Manage all audits end-to-end (internal & external) & be the one point contact for all auditors beginning with a process walkthrough, ensure data, evidences & comments are provided, followed by the management comments with action plans & timelines in consultation of the Business Head

Escalation Management

  • Involved in issue resolution
  • Review of complaints & assist SQ with complaint analysis

 Call Centre

  • Facilitates sessions for the Call Centre/Ebiz team to share knowledge to improve service delivery
  • Designing processes to streamline operations & ensure a seamless customer experience

Visa Tracker Application Management

  • Prepare & share the Requirement Document with the development team
  • Manage overall developments on the Visa Tracker
  • Ensure thorough and complete testing of new business requirements in coordination with Accounts & the Development team

 

Desired Candidate Profile:

 Should have Knowledge of:

  • Embassy, VAC, various Visa categories, all fees, visa application forms, checklist of documents, holidays, processing time, handling charges etc.. are all mastered in the Visa Tracker. This information is accessed by both – internal & external customers

 

 

Require For:

Client of Straight Hire Pvt Ltd
 
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