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Sr. Manager-Client Management(Key Account)-F

Job Location: Bangalore

Experience: 8 yrs. - 16 yrs.

Education: Any Graduation

Industry Type: Hotels / Restaurants / Airlines / Travel

Functional Area: Accounts / Finance / Tax / CS / Audit

Salary: 8,00,000 - 12,00,000

Posted Date: 11-Jun-2018

About Company:

A global travel management provider spanning over 90 countries worldwide. The company deals in Travel Account Management, Foreign Exchange, MICE and Events, Travel Insurance, Airport and Hotel Reservation, Airport Facilitation.

Job Description:

       1. Managing Client Business Relationship

·  Build and maintain strong relationships at all levels within client organizations.    

·  Jointly arrange events for the client starting from negotiation, recce, liasoning with  suppliers, budgeting, etc.    

 

·  Act an an interface between client and internal stakeholders.   

·   Extended servicing to South region.    

·   Handling large global/PAN India clients. Currently managing 12 clients with local/global    

presence.    

· Resolve escalated customer service issues within agreed TAT    

·  Develop client communication strategies to keep clients abreast of industry-related changes  and innovations.    

 

·  Actively participate in airline contracting and other vendor negotiations to optimize client spent.    

 

·  Roll out CSAT, customer satisfaction surveys on a regular basis.    

·  Assist the client with necessary data and alternate arrangements/action plan in event of any crisis.    

 

· Working closely with the sales and implementation teams to ensure clients’ expectations are exceeded and operational goals are met.    

 

Desired Candidate Profile:

  • Relationship management skills
  • Basic business acumen
  • Team Player
  • Excellent communication & Presentation skills.
  • Shall be assertive, confident, smart and optimistic.
  • Shall be adept in handling and servicing HNI clients.
  • Proven ability to work in challenging, dynamic and demanding environments.
  • Knowledge of Corporates and Geography of Locations. 
  • Impressive in Relationship Management and interpersonal skills.
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    Require For:

    Client of Straight Hire Pvt Ltd
     
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