Apply Now

Application Lead-BT/TO

Job Location: Mumbai

Experience: 6 yrs. - 12 yrs.

Education: Any Graduation

Industry Type: Hotels / Restaurants / Airlines / Travel

Functional Area: IT Software - Other

Salary: 13,00,000 - 22,50,000

Posted Date: 11-Jun-2018

About Company:

The Company is the leading integrated travel and travel related financial services company in the country offering a broad spectrum of services that include Foreign Exchange, Corporate Travel, MICE, Leisure Travel, Insurance, Visa & Passport services and E-Business

Job Description:

· Need the persons to be Hands – On          

· Lead and prioritise the application team’s work load

· Manage and Own the Problem Management Process

· Develop, co-ordinate and promote the effective functioning of problem management activities across all of Tour Operations / Business Travel  support teams

· Contribute to the planning of application/infrastructure releases and configuration changes

· Provide technical leadership

· Provide input to application/infrastructure scalability

· Interact with internal teams and external 3rd party vendors to trouble shoot and resolve complex problems

· Design appropriate metrics for reporting on key performance and quality indicators, particularly in terms of in-depth trend analysis

· Maintain application monitoring, performance tuning and testing

· Provide 3rd line Application Support on complex internally and externally developed applications

· Provide input to administering and maintaining all production and internal environments

· Provide input to the implementation, backup and roll-back plans

· Act as a technical resource for internal and external projects

· Ensure there are robust procedures and processes within the application support function remit

· Follow appropriate departmental and company procedures and policies (i.e. change control, security and auditing, release, configuration, problem and incident management).

· Maintain good working relationships with internal departments as well as 3rd party vendors and hosting providers

· To examine potential areas for Service Improvement and raise proposals with the Service Manager

· Design, prepare and conduct training relating to Problem Management and the appropriate usage of the Support Management Service

· Provide timely and export advice on emerging trends and issues affecting Service Delivery and Support. Develop strategies to allow Application Support to manage resultant problems


Essential Personal Qualities

· Strong customer service and support focus with a desire to deliver a high quality service

· Self-motivated and highly professional with ability to lead and take ownership and responsibility

· Ability to multi-task, work under pressure and to tight deadlines

· A desire to learn and improve skills and knowledge

· Fast learner, energetic and enthusiastic

· Adaptable and flexible to business demands

· Strong organisational and planning skills

· Positive ‘can-do’ attitude

· Team player



Desired Candidate Profile:

Functional Skills and Experiences

· Experience leading technical support teams

· 3+ years’ experience in an hands-on application support lead/manager role

· Extensive problem solving and debugging skills

· Ability to independently apply production upgrades and support the products and technologies

· Experience in providing services to agreed SLA’s and OLA’s

· Experienced in Problem and Incident Management

· Experience with working in an ITIL environment

· Excellent interpersonal and communication skills

· Flexible in working outside of core business hours at short-notice

Technical Skills and Experiences

· Experience with supporting multi-tier infrastructures

· Experience with multi interfaced applications

· Experience in SQL

· Experience with supporting Java applications and an understanding of web technology

Require For:

Client of Straight Hire Pvt Ltd
  Apply Now