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Sr. Manager-Client Management(Key Account)

Job Location: Bangalore

Experience: 8 yrs. - 16 yrs.

Education: Any Graduation

Industry Type: Hotels / Restaurants / Airlines / Travel

Functional Area: Accounts / Finance / Tax / CS / Audit

Salary: 8,00,000 - 15,00,000

Posted Date: 30-Nov-2017

About Company:

The Company is the leading integrated travel and travel related financial services company in the country offering a broad spectrum of services that include Foreign Exchange, Corporate Travel, MICE, Leisure Travel, Insurance, Visa & Passport services and E-Business.


Job Description:

       1. Managing Client Business Relationship

·  Build and maintain strong relationships at all levels within client organizations.    

·  Jointly arrange events for the client starting from negotiation, recce, liasoning with  suppliers, budgeting, etc.    

 

·  Act an an interface between client and internal stakeholders.   

·   Extended servicing to South region.    

·   Handling large global/PAN India clients. Currently managing 12 clients with local/global    

presence.    

· Resolve escalated customer service issues within agreed TAT    

·  Develop client communication strategies to keep clients abreast of industry-related changes  and innovations.    

 

·  Actively participate in airline contracting and other vendor negotiations to optimize client spent.    

 

·  Roll out CSAT, customer satisfaction surveys on a regular basis.    

·  Assist the client with necessary data and alternate arrangements/action plan in event of any crisis.    

 

· Working closely with the sales and implementation teams to ensure clients’ expectations are exceeded and operational goals are met.    

 

Desired Candidate Profile:

  • Relationship management skills
  • Basic business acumen
  • Team Player
  • Excellent communication & Presentation skills.
  • Shall be assertive, confident, smart and optimistic.
  • Shall be adept in handling and servicing HNI clients.
  • Proven ability to work in challenging, dynamic and demanding environments.
  • Knowledge of Corporates and Geography of Locations. 
  • Impressive in Relationship Management and interpersonal skills.
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    Require For:

    Client of Straight Hire Pvt Ltd
     
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